Refund policy

Return & Refund Policy

"Returns are accepted for both opened and unopened products within 30 days from the date the product is received, provided the return request complies with the conditions outlined in this policy."

Cace Zephyr Advertising Advisors

This Return & Refund Policy applies to all purchases made through our online store operated by Cace Zephyr Advertising Advisors (“Company”, “we”, “us”, or “our”).

By placing an order on our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns for both opened and unopened products, provided that the return request is submitted within 30 days from the date the product is received.

To be eligible for a return:

  • The item must be returned in reasonable condition.

  • The customer must provide proof of purchase (order number or receipt).

  • The item must not be damaged due to misuse, negligence, or improper handling.

  • Certain items may be non-returnable for hygiene or safety reasons, where applicable. Any such exceptions will be clearly stated on the product page.

2. Return Process

To initiate a return, please contact our customer support team at:

📧 Email: mulamento.online15@proton.me

Include your order number and a brief explanation of the reason for the return. Our support team will provide you with return instructions.

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.

3. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original method of payment.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.

  • Shipping fees (if any) are non-refundable unless otherwise required by law.

4. Late or Missing Refunds

If you have not received your refund after the processing period:

5. Chargebacks & Disputes

We encourage customers to contact our support team first to resolve any issues. Initiating a chargeback without first contacting us may delay resolution and could result in additional processing time.

6. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

7. Contact Information

For any questions regarding returns or refunds, please contact us at:

📞 Phone: +1 (636) 290-7017
📧 Email: mulamento.online15@proton.me