Shipping policy
Shipping Policy
Cace Zephyr Advertising Advisors
This Shipping Policy outlines how orders are processed and delivered when you purchase from our online store operated by Cace Zephyr Advertising Advisors (“we”, “us”, or “our”).
1. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during high-demand periods, promotions, or holidays.
Once your order has been processed, it will be handed over to the shipping carrier for delivery.
2. Shipping Times
Estimated delivery time is 3–5 business days after the order has been shipped.
Delivery times may vary depending on destination, carrier performance, customs clearance, and external factors beyond our control. While we strive to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
3. Shipping Costs
Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.
4. Order Tracking
Where available, tracking information will be provided via email once the order has been shipped. Tracking updates are subject to the carrier’s system and may not be immediately available.
5. Customs, Duties, and Taxes
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
6. Delayed, Lost, or Stolen Packages
We are not responsible for delays caused by shipping carriers, customs authorities, or events beyond our control.
If a package is confirmed as lost in transit, please contact our customer support team so we can review the case and assist where possible.
7. Incorrect Address
Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for orders delivered to incorrect addresses provided by the customer.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging so we can assist you.
9. Contact Information
For any questions regarding shipping, please contact us at:
📧 Email: mulamento.online15@proton.me
📞 Phone: +1 (636) 290-7017